Elevate Academy Refund Policy
Date Approved: September 2025
Last Reviewed: September 2025
Identify yourself Richard Puddle, users, and other entities involved in this process and transaction. Provide definitions of major terms used in this policy document.
Eligibility criteria for refund:
The person who paid for this course.
You have not completed up to [25%] of the course.
You comply with the terms and conditions of this course.
You must submit the request for a refund within the specified timeframe.
Conditions and Circumstances for the Refund
The processing fee of £5.99 will not be refunded. Any platform, payment gateway, or third-party charge applicable in this process will not be refunded.
The refund will be made on the written request of the person paying for the course and the student discontinuing to use our learning services.
The refund will not be made if the student cannot attend the classes for their fault, does not provide the withdrawal notice, and does not send the refund notification to us within [30 days].
The refund will not be made for services and learning materials already provided.
A partial refund is possible if the student has not completed more than [X %/module] of the course.
Refund process
Contact our customer support desk at support@elevate-academy.biz to request a refund.
Use the given Refund Request Form and provide the reason for the refund request.
After receiving this request, we will inform you about our decision to approve or reject this request within 14 days. You will receive the amount within 1 week if your request is approved. We will refund this amount through the payment system you used to pay for this course.
We reserve the right to change this refund policy at any time. You must check this document before using our services and buying our course. You acknowledge that before using our services, you agree to our terms and conditions.
